ConnectEdge — Terms & Conditions

Effective Date: August 29, 2026

By using ConnectEdge services or website, you agree to the following terms:

1. Service Availability
   Internet, fiber, broadband, and business services depend on location, network coverage, infrastructure, and technical availability. Submitting an address does not guarantee service availability.
2. Plans & Pricing
   Service plans, speeds, pricing, fees, promotions, and features may vary and may be updated from time to time. Applicable taxes and additional charges may apply.
3. Internet Performance
   Advertised speeds may represent maximum or expected speeds. Actual performance can vary due to Wi-Fi, equipment, network traffic, location, and other technical factors.
4. Installation & Equipment
   Customers must provide reasonable access for installation and support. ConnectEdge-provided equipment must be used properly and returned when required.
5. Acceptable Use
   ConnectEdge services must be used legally and responsibly. Customers must not use the network for hacking, malware, fraud, unlawful activities, network abuse, or unauthorized access.
6. Billing & Payments
   Customers are responsible for all applicable service, installation, equipment, and other charges. Failure to pay may result in service suspension or termination where permitted by law.
7. Service Interruptions
   Temporary interruptions may occur due to maintenance, outages, equipment failures, weather, power failures, third-party infrastructure, or circumstances beyond ConnectEdge’s reasonable control.
8. Cancellation & Refunds
   Cancellation and refund eligibility depend on the applicable service plan, agreement, promotional terms, and applicable law. Outstanding balances and equipment-return requirements may apply.
9. Privacy & Information
   ConnectEdge may collect information necessary to provide and support services. Customer information will be handled according to the ConnectEdge Privacy Policy and applicable privacy laws.
10. Changes & Liability
    ConnectEdge may update these Terms from time to time. To the extent permitted by law, ConnectEdge is not responsible for indirect losses caused by service interruptions, third-party services, or events beyond its reasonable control.

Contact ConnectEdge

Phone: +1 913-289-9559
Email: Support@connectedge.live
Address: 99 Wall Street, #144, New York, NY 10005, United States